One of the oldest and most frequently asked
questions from members is, “Why doesn’t
Costco have express lanes?” The answer: to
keep operating costs as low as possible.
For every problem …
Here are a few common scenarios and speak with the service provider first. If they are
tips that could lead to a quick and unhappy with the resolution after speaking to
headache-free resolution. the provider, they are encouraged to call 1-800-
Problem: You can’t find a favorite item 220-6000 and speak with a Costco Executive
that Costco apparently no longer carries. Member service agent.
Solution: Seek out a manager near the Problem: You want to know when your
checkout area. Have him or her look up the item costco.com order willl arrive.
to find out its history and its future. If the item Solution: Every product on costco.com
is not coming back, you can go to the member has an estimated time for delivery. You will find
suggestion box near the warehouse exit and this estimated shipping information displayed at
submit a request that the item be made avail- the bottom of each product page. It will also
able again at your warehouse. appear on the order confirmation e-mail that is
“Each and every one of those member sug- sent to the member.
gestions is read by a manager and/or a Costco When an order is shipped, costco.com
buyer. We take this feedback very seriously,” sends an e-mail with order status and tracking
says Costco President and CEO Jim Sinegal. information. This allows a member to track
“This doesn’t mean we’re going to bring where their order is and estimate the date that it
the item back. There are many reasons why will arrive.
items come and go. But if there is a high Delivery time frames vary by the type of
demand to bring an item back, and if the value item. For example, standard shipping is usually
is there, we will do our best to make it happen.” within seven to 10 business days. For larger
Problem: You’re unhappy with a Costco items, such as furniture, the delivery time frame
Member Services provider and don’t know would be longer. C
whom to speak to.
Solution: Many members choose to
Resources
You’ve got questions–
Costco Call Center: 1-800-774-2678
Costco Member Services:
we’ve got answers
1-800-220-6000
For a list of phone numbers for individual Member
With more than 44 million members in
the United States, Costco receives a
lot of questions. Below, we list the
five most frequently asked questions received
by the Call Center, along with their answers:
A: The best
way to check
on product
availability from
warehouse to
warehouse is to
ask a manager or
supervisor at your near-
est Costco location for assistance. (Keep in
mind that with Costco’s high sales volumes,
the item may be sold out by the time you
actually get to the location to purchase it.)
Services providers, such as auto insurance or the
mortgage program, go to the online edition of our
May issue at
costcoconnection.com.
Costco.com Member Services:
1-800-955-2292
Costco Business Delivery Member Services:
Question: Can I make changes on the
membership account if I am not the primary
cardholder?
Answer: Only the primary cardholder on
the account is able to make any changes to
the membership.
1-800-788-9968
Costco Corporate Office: (425) 313-8100
For a lost or stolen membership card or Costco’s
private label credit card (HSBC), visit your local warehouse or call 1-800-774-2678 for a replacement card.
For a lost or stolen Costco/American Express
Q: When does my card expire?
A: The actual membership card will never
expire as long as you keep the account current
each year.
Q: Where can I find the nearest Costco
warehouse and/or gas station location?
A: Location addresses—including warehouses
with gas stations—and other information are
available at the Costco Call Center (1-800-774-
2678). Warehouse and/or gas station locations
can also be accessed by ZIP code or warehouse address on costco.com. (A printable
directory of gas station locations is also available at
www.costcoconnection.com under
“Gas Station Guide.”) IC
Membership/Credit Card, call 1-800-492-3344 to
speak with Business credit, or 1-888-246-1076 for
Q: Can I give my card to someone else to use
for shopping?
Consumer credit.
Prospective vendors of food and sundry items can
contact the appropriate division office by going to
costco.com, clicking “warehouse locator” and “contacts.”
A: The membership card is nontransferable
and can be used only by the person it is purchased for.
Prospective vendors of non-food or sundry
items can contact the corporate office at
(425) 313-8100.
To submit a book for sale at Costco, call
(425) 313-8648
Q: How can I find out if a product is available
in any particular location?
Many questions can be answered by checking
out the frequently asked questions (FAQs) at
costco.com
