BY PAT VOLCHOK
HERE’S A Q&A regarding the installation of M: What is the square-footage price? owner to ensure that the cabinets are flat. All
countertops through Costco’s Special Order CC: Pricing is subject to the market area, cabinets must be permanently secured to the
Kiosk program. and will be discussed with the member during wall and/or floor. The template specialist will
Member: What is the benefit of purchas- the complimentary in-home consultation. determine if you must remove appliance
ing countertops through Costco? M: What are the lead times? garages or tambour doors or cabinets installed
Costco Connection: Costco offers a CC: Lead times vary depending on the directly to the countertop surface. If so, you
free initial design consultation at the member’s location and material being purchased, and will need to remove them.
home. All aspects of the project are carried out will be discussed with the member during the M: What about other items, such as sinks,
using only the finest-quality materials and in-home consultation. faucets and appliances, that need to be mounted
craftsmanship available. Costco members can M: Can I purchase just the material and in the countertop at the time of installation?
expect savings in the 10 to 25 percent range not installation? CC: Items to be mounted in or coordi-
based on market conditions, along with an CC: No. To ensure the highest level of nated with the countertops must be on the
additional 2 percent back if they are Executive member service and satisfaction, Costco’s job site prior to the date of the field template.
Members at time of purchase. In addition, program includes everything from the initial These include items such as sinks, faucets,
members who use a TrueEarnings Card from measuring through installation soap pumps, hot/cold water dispensers, cook-
Costco and American Express are eligible to M: What about my existing cabinets? tops, dishwashers and refrigerators. If these
receive an additional 1 percent. CC: Cabinets must be flat and secure. The items are not present for the field template, a
M: Is service available in my area? countertop must lie flat to eliminate stress on template will not be made. Changes in speci-
CC: Members may call toll-free 1-877- the corners, cutouts and seams. Therefore, it is fications will not be accepted after the field
483-6226 to inquire about service in their area. the responsibility of the contractor or home- template is complete.
The Costco Connection MARCH 2006 EXCLUSIVE TO THE ONLINE EDITION