Debate goes on In response to the September Debate, “Should students till be taught cursive writing?”
NO. Computers are how we fill out job applications, write term papers and do homework.
What job application says “cursive, please”?
Shoes with soul
Thank you for featuring Blake Mycoskie
on your cover (“Not business as usual,”
September 2010). I was the winner of a TOMS
Shoes sweepstakes that gave me the opportunity to participate in a “shoe drop” to Argentina last December.
I saw firsthand how the “one-for-one”
model works as I was putting shoes on kids
who had obviously never worn a closed-toed
shoe, or any shoe, for that matter. TOMS
depends on word of mouth to spread this
message, and it was so great to see Costco join
in to;share the message! I hope many of your
readers have already gone online to purchase
a pair for themselves and a child in need.
more effective way to respond to a venting
customer is to first play back the emotions
that the customer is showing. Suggested language would be “I can see you’re very upset
about this situation.” By doing this, you show
respect for them and demonstrate that you
are listening and aware of their feelings. I’ve
watched this method used countless times in
real-life situations. The customer will almost
always cool down. Then you can begin to get
to the bottom of the facts of their complaint
while demonstrating more listening skills.
San Clemente, California
Not so fast, Horowitz
The September article [“Speeding through
court,” Consumer Connection] was nothing
more than giving advice to reckless drivers
on how to beat the law. Do you have any idea
how many people’s lives have been destroyed
by careless drivers who you have now encouraged? I am disappointed in this type of
YES. Many of my students can’t do simple
math because they were taught to use calculators instead. They can’t write by hand because
they were told to use computers instead. They
can’t spell because texting and instant messaging require shortcuts rather than words. What
will these kids do if all the power in the world
is suddenly shut down and their batteries run
dry? Better yet, what will we do with all of
Highland Park, New Jersey
NO. It is more an art form than a necessary
skill. As a teacher, I believe that it takes up
time that could be spent on core subjects that
are much more crucial to students’ success.
Three’s a crowd(source)
While it may sound great to set your price
and sit back and “watch as designs are submitted from around the world” (“Put it in
writing,” September 2010), the world needs to
know that crowdsourcing is spec work, which
amounts to working for free—and it is one of
the most hurtful practices to ever show up in
the life of a designer.
To quote from a well-respected profes-
sional design association, the American Insti-
tute of Graphic Arts, on the subject of spec
work: “Clients risk compromised quality as
little time, energy and thought can go into
speculative work, which precludes the most
important element of most design projects—
the research, thoughtful consideration of
alternatives, and development and testing of
When you hire one designer, you get
someone who will take the time to partner
with you through the process and help you
realize your vision. You can’t get that from a
crowd, and your business is worth it.
Bainbridge Island, Washington
David Horowitz responds: This article
was compiled with information and facts
from the California Highway Patrol and the
California AAA [Automobile Association of
I in no way condone illegal or unsafe driving, nor do I encourage a guilty party to “get
away with it.” I am a supporter of M.A.D.D.
[Mothers Against Drunk Drivers], and a strong
advocate that those guilty of high levels of
speeding should be punished severely.
I and AAA simply want to remind drivers
that they have both the right and the venue to
explain their innocence or the specifics of their
situation in front of a judge.
YES. Are we also giving up basic good manners? If you bother to write a thank-you letter
for a gift it should be done by hand and not
computer, and other personal letters such as
condolences also need to be handwritten—
and not printed but written in cursive. Of
course we use computers most of the time in
this day and age, but some things still need a
personal touch. We need to raise the next
generation to be capable of common courtesy
and thoughtfulness when necessary.
Gig Harbor, Washington
I enjoyed reading the thoughts on listening from the book Just Listen by Mark
Goulston (Fresh Views, September 2010). A
8 ;e Costco Connection OCTOBER 2010
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