Don’t get mad; get results
©AMANDA HORO WITZ MEDIA, LLC
days) is usually reasonable. With some businesses it
may take longer. Be patient.
Show proof. Back up your claim with documentation. Enclose copies of receipts, sales slips,
invoices, warranties, contracts, proof of purchases,
correspondence, advertisements and anything else
of relevance that supports your claim. Never send
original documents. Put your name, contact information and account number (if applicable) on
every page you include so no pages can be lost.
Keep your original documents in your files and
update them with notes and additional paperwork
as your claim progresses.
Cite a statute. If you believe a company violated a law or regulation, let it know. But be sure the
information you present is correct. The last thing
you want to do is to undermine the credibility of
your claim with inaccurate information.
Go to the top. Find out who handles consumer complaints at a corporate level and send
your letter directly to that individual. You can usually find his or her contact information on the company’s website.
Send certified mail. Sending correspondence by certified mail shows the company you mean
business. It also gives you a receipt for your files to
show that your letter was received and by whom.
Take additional action. If you have a valid
claim, give the company a fair shot at settling it, and
if for some reason you’re getting the runaround,
your next step is to decide on further action. That
could mean contacting a consumer protection organization, regulatory agency or occupational licensing board, or taking your claim to the legal system.
Follow up with the company. Let it
know you intend to pursue the matter with the
appropriate party. Don’t make threats you don’t
intend to carry out. And don’t just drop the name
of any organization or agency you can think of.
Research the agencies that deal with your particular
type of complaint. You can find information on
consumer organizations and government agencies
www.usa.gov. Your state or local consumer protection office can help you identify an appropriate
licensing agency. If you need an attorney to advise
or represent you, contact your state, county or city
bar association. C
Fighting back against
EVER WONDER HOW the U.S.
Postal Service (USPS) protects
your personal information when
you send it in the mail? The
USPS backs its mail operations
with its own federal law-enforcement agency: the U.S.
Postal Inspection Service
(USPIS). As the law-enforcement, crime-prevention and
security arm of
the USPS, the
can entrust their
to the mail.
Postal inspectors are
of;cers who carry ;rearms,
make arrests and serve federal
search warrants and subpoenas. These fact-;nding and
investigative agents reported
7,845 arrests and indictments
related to postal crime in 2012.
Topping the list were crimes
such as mail fraud, dangerous
mailings and child exploitation.
To Fight Back! and report
postal crime, call the USPS at
Tablet or smartphone?
Scan or click David and Amanda’s
photo to watch a classic Fight Back!
clip. (See page 5 for details.)
Please note that we at Fight Back! are not licensed
professionals in any ;eld. If you are seeking advice,
you should consult with your own licensed professional.
We do not assume any liability or responsibility for
the interpretation, application or accuracy of any
#Fight Back gets social
WHAT DO YOU do to be a
proactive consumer and effect
positive change in the world?
What do you believe in? What
do you Fight Back for?
Send us your photos,
videos and comments on
Facebook, Instagram and
Twitter, marked #IFightBack
and we’ll retweet them to and
share them with the entire
© 2013 AMANDA HORO WITZ MEDIA, LLC ALL RIGH TS RESERVED
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