IF YOUR BUSINESS is not getting any calls,
that could be a sign that something is wrong
with your business. But if you pick up the
phone and find there is no dial tone, it’s likely
not your business—it’s your phone system.
With any form of communication, reliability is key. Costco Services offers Costco members Intermedia’s Hosted PBX, which includes
a number of features for improving the reliability of the phone system. Let’s take a look.
• 99.999 percent uptime guarantee.
Most business providers only offer a 99.9 percent uptime guarantee. That may not look like
a big difference, but look at it this way: 99.9
percent means the provider lacks the confidence to guarantee any less than 43 minutes of
downtime a month. Intermedia guarantees
you will have less than 26 seconds of downtime. In a year. That’s a considerable difference.
• Power outages or natural disas-
ters. Obviously, those occurrences are out of
Intermedia’s control. In those instances,
Intermedia has a number of redundancy fea-
tures so you won’t miss important calls.
• Automated attendant. This feature
will detect that your phones are not available
(due to any circumstance) and automatically
direct calls to cellphones, home phones or any
other alternate numbers you designate.
• Voicemail redirection. Calls during
a local power outage can automatically be
redirected to a voicemail box, which will then
email the messages to anyone in your company for quick action.
• Options. The system can also be configured to play a greeting and provide different options during extended outages from
storms or other events, so you can be sure you
won’t miss anything of importance.
“Intermedia has been offering business
phone systems to Costco members for more
than 10 years,” says Jim Goforth, one of Costco’s
service managers. “We have thousands of
Costco members using this service, and their
input and requests have been instrumental in
the development of more than 15 new features,
— Steve Fisher
How reliable is your
business phone system?
For more information on business phone
services, go to Costco.com, click “Services,”
then “Business Phone Services,” or call
©2014 S.C. Johnson & Son, Inc. All rights reserved. 872262
FOR A STREAK-FREE CLEAN
YOU CAN FEEL GOOD ABOUT
More than 30% of the energy used to
make Windex® Advanced comes from
Offer valid September 4—28, 2014.
See your Costco Savings Book for details.
WAREHOUSE ONLY | AVAILABLE NOW