32 ;e Costco Connection NOVEMBER 2014
HOME (SHOPPING) FOR THE HOLIDAYS
CONTINUED FROM PAGE 31
sional-style canvas prints, new metal holiday
ornaments and photo books with the new
photo book builder, now formatted for easy
use with tablets. The Art & Image Gallery
offers more choices than ever, including fine
art and sports prints, with frames. One exciting option is exclusive limited-edition canvas
or poster artwork created for Costco by
Disney artist Noah, through the newly commissioned Disney art poster collection.
Member services and more
Customer service center
The newly designed Customer Service
page with self-help options provides links to
popular articles and FAQs that address many
members’ questions, such as order status.
The e-commerce customer service center has
employees ready to assist members regarding
any questions about the website and orders.
Members can contact the center by phone, at
1-800-955-2292, or by email, which can be
accessed on the website. The customer service center’s hours of operation are 5 a.m. to
8 p.m. PST, seven days a week. If you have
any concerns with a purchase, the service
center has you covered.
“The customer service center, along with
Costco’s excellent return policy, gives shoppers added reassurance in making their purchases with Costco.com,” Ginnie says. “If you
are in search of the perfect gift this holiday
season, Costco.com can help you find quality
gifts at great values without leaving the comfort of home.” C
WHEN IT COMES to shopping, members
have Costco in the palm of their hands
with the revamped Costco mobile app
for smartphones and tablets. Visit the
Apple or Google Play store to download
the free app.
“We recognize that more and more
people are using mobile devices to shop
online,” says Ginnie Roeglin, Costco
senior vice president of e-commerce,
publishing and travel. “We wanted to
create an easier mobile experience for
those shopping with their smartphones
The app, which was first launched
in 2012, also makes a terrific shopping
assistant for members who may be
looking for an item they cannot find in
the warehouse, items in a different
color or large items that may not fit in
“If they’re in a warehouse and they
can’t find something, they can go to
the app on their phone or tablet and
look it up to see if we have it online,”
It also offers the following great
Warehouse offers. View in-store
coupon offers by category, and clip and
save them to a shopping list.
Costco.com. View online-only
coupon offers, and shop the
website’s expanded selec-
tion of thousands of
items not found at the
that can then be
delivered straight to your door. You can
also search for items by category or
department using a voice-activated
Warehouse locator. View warehouse phone numbers and hours of operation, as well as services and specialty
departments, and holiday closures.
Photo Center. Photos can be
uploaded to and ordered from the
Photo Center, and you can pick up the
prints at a local warehouse.
Services. View the full suite of
member services for home, business
Membership. Sign up or renew
memberships and purchase the gift of
membership for family, friends or
Pharmacy. Refill or check the status of prescriptions, check drug pricing
and information, and view times and
locations of health and wellness clinics.
The Costco Connection. Read current and past issues of Costco’s award-winning member magazine.
Customer service. View contact
information and general information
for the website.
Settings. Change your home
warehouse location, and create a
And as good as the app is, Costco is
already working to improve it. “Stay
tuned for changes down the road,”
Ginnie says. “We’ll continue to
enhance it with new features
The Costco Connection
This year, on Costco.com, Black Friday
(November 28) kicks off early with savings
on a wide range of items starting on
Thanksgiving (November 27). Cyber
Monday (December 1) begins the workweek with new offers on a variety of products as well. Members should be sure to
check back regularly for updated offers.