DEBATE GOES ON
In response to the July debate, “Should restaurant
tipping be eliminated?”
NO ;e method is tested, it’s proven and it works.
Incentivized customer service is always a better
experience for the guest. Increasing menu costs only
lines the pockets of the ownership; it does nothing
for the front-line employee.
—Jesse Peak, from facebook.com/Costco
YES ;ey should be paid based on service and value
to the business, with a deserving hourly wage.
—Deborah Arvin, from facebook.com/Costco
Costco Anywhere Visa® Card by Citi
We are very happy with the change to the new
Citi Visa card at Costco. ;e expanded member
bene;ts are great.
—Jackie Williams, Kennesaw, Georgia
I read [the] article about the new Visa cards and
how great they are. I was a little surprised that the
article was so upbeat and never mentioned the serious problems customers are having with the switch
from American Express. As of this writing, we are
10 days past the cuto; date and many of us still do
not have the new card.
—Ed Smega, Olmsted Falls, Ohio
Paul Latham, Costco Senior Vice President of
Marketing, responds: Although a large majority of
members have received, activated and used their new
cards already, many haven’t, through no fault of their
own. Costco takes full responsibility for all of the issues
related to this transition and we’re committed to making this right. In the long run, this will be a signi;cant
bene;t for our members, but we’re sorry that the process has been painful for so many. For issues related to
the credit card, members should call Citi toll-free at
1-855-378-6467. For issues related to the membership
information on the back of the card, members should
call Costco toll-free at 1-800-774-2678.
Medical bill advice
;e term “out of pocket” (OOP) was missed in
the June 2016 article “Medical-bill basics.” That
might be the single most important thing to look at.
If you have a chronic condition with frequent tests,
doctor appointments and procedures, it doesn’t
matter what your co-pay or co-insurance are if they
add up to a high amount. ;en it’s important to ;nd
a policy with as low an OOP as possible. Once you
reach the OOP, your co-pays and co-insurance drop
to $0. It’s much easier to budget for health care, and
avoid medical bankruptcy, if you can put a reasonable cap on your costs.
—Liz Fisher, Pleasant Hill, California
Hooked on audiobooks
Stephanie E. Ponder’s revealing article on audiobooks [“Now hear this: ;e art of audiobook narration,” July 2016] struck a chord. I was not aware of
the intricate process necessary for a professional
narrator to bring authors’ words to life. I want Scott
Brick to know how much I appreciate his meticulous preparation and how enjoyable it is to have his
smooth voice in my head.
—Joel Goodman, Centennial, Colorado
Harvey Meyer’s article on mentoring [“The
merits of mentoring,” July 2016] in small-business
concerns is highly educational and will help small
businesses to develop their employees.
I have found even big multinationals making
use of this concept. Such mentoring improves the
relationship among the employees at the organizational level.
—Chandra Das, Collierville, Tennessee
;anks for running the article “;ree things to
know about Medicare enrollment” in the July issue.
;e last paragraph refers to
is a site put up by a commercial insurer. ;e [o;cial
U.S. government] Medicare website is
I’m grateful to see that the article referred readers to Senior Health Insurance Bene;ts Advisors,
but in Washington state, the program is called
SHIBA (Statewide Health Insurance Benefits
Advisors) and in every other state, it’s called SHIP
(State Health Insurance Assistance Program).
Readers can ;nd their individual state’s program at
The SHIP/SHIBA programs are staffed by
volunteers who can refer clients to the supplemental
insurance programs (Medigap + Part D or Medicare
Advantage) that are most appropriate for their individual circumstances, as well as to help people
with limited incomes to get help in paying for
—Janey Elliott, Seattle, Washington
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