With choices of refrigerators, dishwashers, microwaves and various cooking appliances, you can easily outfit an entire kitchen.
And for the discerning chef in the family, professional-style gas ranges and hoods and
full-size wine coolers with temperature management provide state-of-the-art tools for an
advanced kitchen environment.
Online Costco.com account
Delivery, basic parts, hookup, haul-away and support
IT IS SIMPLE to shop online at Costco.com. In addition
to easily placing orders, members can receive alerts
for new items or exciting promotions and then track
online purchases. Of course, an enormous amount
of information about services, products and general
questions is also provided online.
To open a Costco.com account:
1. Go online to Costco.com.
2. In the upper right corner, click “Sign In/Register.”
An advantage of purchasing from Costco.
com is that the price on select major appliances
includes in-home delivery, basic parts and
hookup and haul-away of most old appliances.
3. Create an account by registering with your email
address, password and Costco membership number.
4. Click “Register.”
5. You are now able to shop at Costco.com.—SN
“We worked hard to develop partnerships
with experienced nationwide delivery sources
that we could rely on to provide the level of
service we expect for Costco members,” notes
Berndt. “We are pleased with the product
knowledge and professionalism these teams
provide when setting up appliances in members’ homes.”
Costco also offers the Concierge Services
Technical Support call center if any issues arise.
With one quick phone call, Costco members
can receive free technical support or warranty
assistance for the appliances they purchase.
Buyers also travel to manufacturers’ factories to see firsthand the design and quality
of the production process. “We want to advocate for our members, so we work directly
with the product managers, who share product road maps with us well in advance of
product launches. That way we can see what’s
coming down the pike and determine which
orders we wish to place,” Berndt notes.
“These top manufacturers are pushing the
envelope in terms of cutting-edge technology, and we want to ensure Costco members
have access to that.”
“We want people to call our Concierge
Services team instead of the manufacturer’s
technical support,” says Berndt. “We feel we
have the most responsive technical customer
service team in the industry to exclusively
support our members, and this service truly
sets us apart from our competitors as another
“There is no doubt that Costco offers the
best value around for major appliances,” says
Berndt. “We work directly with manufacturers to get the best possible price for our
members, and we stand behind our products. With our delivery service, extended
warranty choices, return policy, Concierge
Services and Costco Anywhere Visa Card by
Citi benefits [see sidebar], we offer far more
to our members that anyone else can.”
WHEN PURCHASING select appliances from Costco, you receive not
only top-quality products, but also
exceptional added benefits. “We are
especially excited about our warranty protection,” says buyer Derek
Berndt. “No other retailer offers that
kind of value!”
In most cases (see online item
page for details), purchases include:
• In-home delivery.
Costco.com buyers conduct extensive
research to determine which products to offer
members. “A lot of factors figure into our
decisions,” notes Berndt. “Consumer Reports
ratings, online consumer reviews, track
records for service and repair, and trending of
products are some of the important pieces of
data we use.”
• Basic parts and hookup.
• Haul-away of like-for-like
appliances (a fridge for a fridge, etc.).
Given my positive experience purchasing
my new washer and dryer set from Costco, I
wholeheartedly agree. C
• Free technical support
through Costco Concierge Services
• A 90-day return policy for
satisfaction (versus 30 days or less at
other major appliance retailers).
Online ordering means you don’t have to worry about getting your new appliance transported to your home.
• 2 percent reward for Executive
• Purchases made at Costco
with the Costco Anywhere Visa
Card by Citi also earn 2 percent cash
• Extended warranty protections:
; Two years of coverage, as
Costco automatically extends the manufacturer’s warranty upon purchase.
SCOTT EKLUND / RED BOX PICTURES
; Three years of additional
coverage for major appliances
through purchase of the protection
plan offered by Costco third-party
partner Square Trade.
; Two years of additional coverage, provided by purchasing with the
Costco Anywhere Visa Card by Citi
(certain terms and conditions apply).
NOVEMBER 2016 ;e Costco Connection 103
11/10/16 11:13 AM