INTERMEDIA, A leading cloud business
applications provider, and Costco have
expanded their suite of service offerings
for Costco members, with a bundle that
includes Microsoft Office ;;; with
Intermedia’s backup and file-sharing
application, as well as technical support.
“With more than ;;; million com-
mercial users, Office ;;; is one of the most
popular cloud services,” says Michael
Gold, CEO of Intermedia. “Businesses
love the productivity benefits that Office
;;; delivers; however, the concept of keep-
ing data secure and backed up in the cloud
can be intimidating for small to medi-
Dan Ross, Services Business Manager
at Costco, adds, “By combining the backup
and file-sharing capabilities of Intermedia
with Office ;;;, Intermedia and Costco
deliver the solution to make it easy and
affordable for our members who run busi-
nesses to take advantage of the cloud.”
Exclusively for Costco members, this
offer provides users with a suite of business
productivity applications—email, Skype
for Business, Office—and comprehensive,
real-time backup of all desktop files,
enhanced by support from Intermedia’s
experts every step of the way. Setup and
migration services are included at no addi-
With this exclusive offer, Costco members can:
• Work anywhere, with mobile access
to email, files and Microsoft Office.
• Collaborate faster with colleagues,
customers and business partners with
business-class email, instant messaging,
conferencing and secure file sharing.
Cloud made easy
An exclusive cloud offer from Intermedia
recently sat down
with Joe Myers,
who heads the U.S.
business for Elavon,
The Costco Connection: When and why
did Elavon begin its partnership with Costco?
Joe Myers: Costco and Elavon have been
partnering for over 20 years. We chose
Costco for their reputation in the market
and for the values we share in how we
treat our customers and employees.
CC: Why do you like being a Costco
JM: Costco absolutely makes the best
decisions for their members, and in choosing Elavon as their services provider, we
know Costco truly believes that Elavon
offers the best-in-class in the industry for
merchant payment processing services.
We like the opportunity to engage directly
with the Costco members who then trust
us to take care of their businesses.
CC: What level of service is available for
your Costco customers?
JM: Once a Costco member becomes an
Elavon customer, they are given a dedicated Customer Account Manager. This
person becomes the member’s main point
of contact should they have any questions
or concerns. This is a key differentiator for
Elavon as this level of service is usually
reserved for major commercial accounts.
Members can also contact us through our
Customer Care center that is open 24
hours a day.
CC: What are the different ways that
members can accept payments in their
JM: The payments environment is changing quickly from in-person transactions to
online, mobile and digital. For retail stores
and restaurants, we offer smart terminals
and smart tablet solutions, and we have
turn-key eCommerce capabilities that
allow merchants to create a seamless
online shopping through their website.
CC: What are you most proud of about
your partnership with Costco?
JM: We both believe in delivering quality
products and great customer service to
For more information about Elavon or
other Costco Services, please go to
Costco.com and click “Services” or call
Elavon at 800-846-7395.
Intermedia offers Costco members two
packages: the Of;ce 365 Business Premium
package and the Of;ce 365 Business
For more information on Of;ce 365 packages available and to sign up today, visit
To set up Intermedia’s cloud voice
service, visit costcobusinessphones.com
or any Business Center warehouse location.
• Reduce downtime from lost, stolen
or corrupted files, with automatic file
backup and one-click restore.
• Collaborate faster with the latest versions of Microsoft Office, which include
Outlook, Word, Excel, PowerPoint and
OneNote Office (desktop versions that
support offline access are included with
the Business Premium Package).
“Costco is the go-to retailer for prod-
ucts and services, because their members
feel assured that they are getting great
quality and value,” says Gold. “Costco is
already one of our most important part-
ners, and we’re excited to be expanding
this relationship with this exclusive offer.
We are proud to provide Costco members
with a worry-free way to move to the cloud
with access to voice, email, business appli-
cations, backup and file sharing, all
enhanced by Intermedia’s ;;/; support.”
“As more businesses move their criti-
cal IT functions to the cloud, continuing to
build upon our relationship with Inter-
media is only natural,” says Ross. “We are
pleased to make these added solutions
available to our members.” C